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Biografia

moni Rohden é Professora Auxiliar e Diretora do NOVA Marketing Analytics Lab. É doutorada em Gestão, com especialização em Marketing, pela Universidade Federal do Rio Grande do Sul (UFRGS), no Brasil, tendo realizado parte do doutoramento como investigadora visitante na Bayes Business School (City, University of London), no Reino Unido. É membro da Academy of Marketing Science (AMS), da European Marketing Academy (EMAC) e do Information Management Research Center (MagIC) da NOVA IMS. A sua investigação incide sobre o comportamento do consumidor, o marketing de serviços e o impacto das tecnologias emergentes, nomeadamente a inteligência artificial, nas experiências de consumo e de retalho. Os seus trabalhos científicos encontram-se publicados em revistas como Computers in Human Behavior, Journal of Consumer Marketing, International Journal of Retail and Distribution Management, International Journal of Consumer Studies e Electronic Commerce Research. Antes de iniciar a carreira académica, desenvolveu atividade profissional durante dez anos como gestora e consultora estratégica, tendo participado em projetos de behavioral insights para organizações como a General Electric, a Bibi Footwear, a Sanofi Health e a L’Oréal.

Publicações Cientificas

de Matos, C. A., Rohden, S. F., & Lourenço Azevedo, A. B. (2025)

AI-induced privacy concerns: examining the moderating effect of AI fear on customer data sharing. International Journal of Bank Marketing. https://doi.org/10.1108/IJBM-05-2025-0403

Rodrigues, B., & Rohden , S. F. (2025)

Grocery delivery platforms: repurchase and positive word-of-mouth drivers. International Journal of Retail and Distribution Management. https://doi.org/10.1108/IJRDM-01-2025-0009

Rohden, S. F., Espartel, L. B., & Lopes, J. C. (2025)

From Voice to Choice: Understanding the Consumer Response to Voice Assistant and Human Recommendations. International Journal of Consumer Studies, 49(6), Article e70128. https://doi.org/10.1111/ijcs.70128

Rohden, S. F., Netto, C. F. S., & Espartel, L. B. (2025)

Autonomous technology in the marketplace: The impact of enjoyment on consumer responses. Computers in Human Behavior, 168, 1-17. Article 108647. https://doi.org/10.1016/j.chb.2025.108647

Rohden, S. F., Subbotin, D., & Espartel, L. B. (2025)

Consumer responses to 3D experiences: the role of enjoyment, surprise, and augmentation quality. Journal of Marketing Analytics, 13(3), 635–644. Article 102259. https://doi.org/10.1057/s41270-025-00394-7

Girão Carrilho, M., Pinto, D. C., Wagner, R. L., Rohden, S. F., Arriaga, M. T. D., & Pinto, L. Q. (2025)

Artificial Intelligence in Health Promotion: A Framework and Research Agenda. 34-36. Abstract from AIRSI 2025.

Moutinho, R. A., Rohden, S. F., & Pinto, D. C. (2025)

How AI Shapes Public Sentiment on Agency, Parametric Reductionism and Digital Expression [abstract]. 162-166. Abstract from AIRSI 2025, Zaragoza, Spain.

Rohden , S. F., & Espartel, L. B. (2025)

Understanding the impact of technology interaction on dysfunctional consumer behavior. In S. Rasouli, & H. Timmermans (Eds.), Proceedings 31st  International Recent Advances in Retailing and Consumer Science Conference, Zagreb, July 7-10, 2024 (pp. 352-358). Recent Advances in Retailing and Consumer Sciences (RARCS).

Rohden, S. F., & Gottschalk, S. (2025)

Burden or Benefit? Understanding FLES’ Perspectives on Online Reviews in Service Settings [abstract]. In M. F. Renzi, R. G. Mugion, L. Di Pietro, & V. Ungaro (Eds.), 19° International Research Symposium on Service Excellence in Management (QUIS19): Service Research and Education: a Path to Digital and Sustainable Transformation QUIS19 Proceedings (pp. 607-608). Edizioni Efesto.

Terres, M. D. S., Rohden, S. F., & Sebastião, L. V. (2024)

COVID-sumers: consumers’ feelings due Covid-19 pandemic in Brazil and potential implications for services marketing. International Journal of Pharmaceutical and Healthcare Marketing, 18(4), 649-674. https://doi.org/10.1108/IJPHM-04-2022-0034

Espartel, L. B., & Rohden, S. F. (2024)

Striking a balance: Information sensitivity in smart retailing and consumer responses. In Proceedings of the European Marketing Academy (pp. 1-11). Article 122553 European Marketing Academy (EMAC). https://proceedings.emac-online.org/pdfs/R2024-122553.pdf

Rohden, S. F., & Espartel, L. B. (2024)

Organisational privacy ethical care and its influence on consumer responses in smart retailing: a comparison of different generations [abstract]. In Proceedings of the European Marketing Academy (pp. 1-2). Article 119727 European Marketing Academy (EMAC). https://proceedings.emac-online.org/pdfs/A2024-119727.pdf

Rohden, S. F., Lopes, J., & Espartel, L. B. (2024)

“I would rather receive a recommendation from a voice assistant than a salesperson!”: consumer responses to interactions with artificial intelligence. In Proceedings of the European Marketing Academy (pp. 1-11). Article 122654 European Marketing Academy (EMAC).