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Quality at NOVA IMS

Topo Qualidade (1)

In the three decades of NOVA IMS's existence, our institution has faced multiple challenges. From the outset, the pioneering spirit that defines our foundation and that even today, guides our mission in the field of Quality. The challenges we face today differ in nature from those we encountered 30 years ago, but one thing remains unchanged: they are meant to be overcome! Sustainability is now a fundamental strategic objective that we share with our stakeholders, and we approach it pragmatically in defining our quality policy while maintaining a clear strategic commitment to providing excellent education and research.

Nova's Internal Quality Monitoring and Evaluation System

NOVA IMS as an Organic Unit of the Nova University of Lisbon has built a legacy of excellence in education, research, and value creation over the past three decades. The aim is for this legacy to continue growing, establishing NOVA IMS as a reference in the field of Data Science and Information Management.

Our purpose of sustained and sustainable evolution will be continuously monitored through data collection and processing, organized into Key Performance Indicators (KPIs) subject to periodic monitoring. These KPIs predominantly measure the quality achieved in various areas of intervention.

To fulfill its vocation, NOVA IMS has adopted various mechanisms for ensuring and managing quality in accordance with different benchmarks employed by evaluating entities, accreditors, and international rankings. However, we must not forget what is truly central to the best higher education institutions and NOVA IMS’ journey towards affirming quality: attracting excellent students, faculty, and researchers, along with support services provided by outstanding professionals. It is this human community, thriving in an agile, uncomplicated, vibrant, motivating environment, built on meritocracy and strong internal cohesion, that is encouraged to dream and implement those dreams with great intellectual and creative freedom. This strategic soul explains the success achieved in the past decades and serves as the driving force for future development.

Within this context and framework, the Internal System for Monitoring and Evaluating the Quality of NOVA (NOVA SIMAQ) has been developed at UNL and its Organic Units since the 2018/2019 academic year, following the benchmarks for internal quality assurance systems adopted by the Agency for Assessment and Accreditation of Higher Education (A3ES).

The objective is to establish an integrated quality management system for the multiple activities developed at NOVA IMS, always centered around our motto "Data with Purpose," encompassing the following core domains in particular:

  • Teaching and Learning (EA); Research and Development (I&D); Interinstitutional and Community Collaboration (CI&C); Internationalization (INT); Value Creation (CV):
Simaq (1)

Incentives to Excellence

Meritocracy is one of the core values of the organizational culture that characterize NOVA IMS, where the importance of proposing policies and recognizing merit measures has always been recognized through a set of actions that aim at permanently valuing the initiative, dedication, and results obtained by NOVA IMS (namely through the efforts of its students, employees, teachers, and partners).

In the pursuit of the policy of recognition of merit assumed as the central value of NOVA IMS, every year, an awards and diplomas ceremony (Commencement Ceremony) is held for different types of members of the NOVA IMS community. As a way to promote the commitment and quality of its teachers, researchers, employees, and Alumni, different types of acknowledgments are attributed, corresponding to the various dimensions of academic activity (Teaching, Research, Innovation), besides cases of lasting connection to NOVA IMS.

Additionally, all NOVA IMS employees and teachers perform their functions within frameworks that stimulate and recognize merit, through different types of evaluations, performance awards, and corresponding career progression systems.

SIMAQ Organizational Structure at NOVA IMS

The Quality Delegates, employees responsible for each service, are responsible for promoting the dissemination and implementation of Quality practices in the respective service, as well as ensuring that the section of the Procedures Manual relating to the respective service is updated.

The Institutional Research Office is responsible for collecting, analyzing, and sharing of NOVA IMS data relevant to quality assurance, management and planning, support to decision-making processes, and the operation of NOVA IMS.

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Teaching and Learning

The Evaluation of Teachers and Curricular Units by students has been implemented at NOVA IMS since its foundation, more than 30 years ago. Additionally, there are mechanisms for the regular monitoring of the functioning of the study programs and curricular units, through the great proximity between teachers and students, regular dialogue maintained between student representatives and Coordinators of Study Programs, the Pedagogical Council, the Student and Faculty Support Offices, and the NOVA IMS Board of Directors.

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Research and Development

MagIC - Research Center in Information Management occupies a central position within NOVA IMS in the scope of Research and Development (R&D). The NOVA IMS research center is a multidisciplinary research unit, existing since 1998. It is financed and evaluated by FCT – Fundação para a Ciência e a Tecnologia (FCT is the Portuguese national funding agency for science, research, and technology), having obtained the result of Very Good in the last evaluation cycle.

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Interinstitutional Collaboration and Partnerships

AD NOVA IMS (Association for the Development of the Higher Institute of Statistics and Information Management) plays a crucial role in the strategy of inter-institutional collaboration, interaction with society, and achievement of the NOVA IMS third mission.

NOVA IMS has been diversifying its activities within the so-called "Third Mission" of Higher Education, promoting and establishing partnerships with companies, universities, and other institutionss. These partnerships are diverse in nature and cover areas related to NOVA IMS' scientific, pedagogical, and institutional development.

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The quality levels and results achieved by NOVA IMS have allowed reaching increasing levels of internationalization.

NOVA IMS was the first institution in the Iberian Peninsula to join iSchools, an international organization that brings together leading universities in the research and teaching of information sciences.

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Institutional Documents

Read the Documents and Regulations related to Quality in NOVA IMS here.

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Compliments, Suggestions and Complaints

We appreciate your contribution to the improvement of our services, through compliments, suggestions or complaints.

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