The NOVA IMS IT Department provides daily helpdesk support to the entire NOVA IMS community and offers a wide range of software tools from ESRI, IBM SPSS, SAS, SAP, SMART PLS, Qualtrics and Microsoft (365/Fabric/Azure) for teaching, research and administrative purposes.
Informatic Services
Informatic Services
Opening Hours
Electronic support is provided through our ticketing system, which should be used to submit questions, report technical issues or request assistance.
Regular Schedule
Monday to Friday: 8:00 AM - 10:30 PM
Summer Opening Hours
(July 20 to August 30)
Monday to Friday: 9:00 AM–6:00 PM
Team
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Helga MarquesHead of Informatic Services -
Osmar SeguroSystems, Networks & Security Coordinator -
Isabel Sofia de AguiarSoftware, Systems & Database Development Coordinator -
Daniel FigueiraHelpdesk Coordinator -
Rita FernandesHelpdesk -
Pedro SilvaIT Procurement Coordinator -
Tiago GomesHelpdesk & Systems Administrator